mortgage assistance Support

If it's getting harder to make your payments but you haven't fallen behind yet, you may have a simple, effective option: Refinancing your mortgage to one with a lower monthly payment.

To refinance as part of a mortgage assistance plan, your account needs to be current for the past 6 months. Also, there can't be more than one late payment on your account over the past 12 months.

There are a few other eligibility requirements we'll be glad to go over with you when you contact us about refinancing.

If you qualify, refinancing can be one of the easiest ways to get back on track without big impacts to your credit score or living situation.

Repayment plans can be an ideal option for homeowners who face temporary hardships.

A repayment plan is an agreement that spreads the past due amount over a specific period, typically 3-6 months, during which time you make a full payment, plus a partial payment, until the account is brought current.

Like all mortgage assistance options, the sooner you let us know about your need for help, the more likely a repayment plan will be available to you.

If you're facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available.

While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms.

If you qualify for a loan modification, some potential ways to reduce your monthly payment would be through lowering your interest rate or extending the term of the loan.

Specific eligibility requirements may vary depending on the loan's investor or other factors.

If you're approved for a loan modification, in some cases, you will be required to first complete a Trial Period Plan. This is a temporary payment relief period that allows you to demonstrate that you can consistently manage the estimated modified mortgage payment.

You will have a new monthly payment amount during this Trial Period Plan. If you make timely payments and meet all requirements stated in the Trial Period Plan terms, the permanent loan modification documentation will be prepared and sent to you for execution.

If there isn't a financially feasible way for you to keep your home, a short sale is an option that can give you a fresh start and avoid the foreclosure process.

A short sale can allow you to sell your home for less than you owe on the mortgage, pending investor approval.

If you want to pursue a short sale, have your real estate agent open a case at equator.com and upload the Third Party Authorization Form to start the review process. If you don't have a real estate agent, RightPath Servicing has a program to help you find one.

Note: Some investors will not permit a short sale if you have not been evaluated for all home retention solutions.

We may request certain documentation to complete the short sale review. The short sale process could be delayed if the requested documentation is not received in a timely manner.

Note: A short sale may have tax consequences and/or impact your credit, so you'll want to contact your tax advisor to discuss these potential impacts.

Another alternative to foreclosure is called Deed In Lieu of Foreclosure (DIL).

DIL means that you voluntarily transfer ownership of your home to your lender, the lender terminates the loan, and the remaining balance due is forgiven.

Note: A DIL may have tax consequences and/or impact your credit, so you'll want to contact your tax advisor to discuss these potential impacts.

With a DIL arrangement, you'll have plenty of time to plan your move and transition out of your home. You may also be eligible for relocation assistance or assistance with paying other liens and judgments against your property.

You will need to submit a completed Statement of Information form to start the review process.

Note: These arrangements are subject to investor approval and certain other eligibility factors.

Under a federal law called the Servicemembers Civil Relief Act (SCRA), military members may be entitled to a range of benefits. These are unrelated to Veterans Affairs (VA) benefits.

If the loan was originated prior to military service, military members may be entitled to these benefits during active service and 12 months following it:

• Foreclosure protection


• Lowered interest rate to 6% maximum, if the interest rate on the loan is more than 6%


• No new late fees


• No new legal fees

You may be eligible for SCRA benefits if you are:

• A regular member of the U.S. Armed Forces (Army, Navy, Air Force, Marine Corps, or Coast Guard).


• Reserve or National Guard personnel who has been activated and is on federal active duty. (National Guard members and members of state military units who are called to state active duty are not covered by SCRA. However, many states have enacted laws that extend SCRA protections to such servicemembers who are called to state active duty.)


• National Guard personnel under a call or order to active duty for more than 30 consecutive days under section 502(f) of title 32, United States Code, for purposes of responding to a national emergency declared by the President and supported by federal funds.


• An active service member of the commissioned corps of the Public Health Service or the National Oceanic and Atmospheric Administration.


• A U.S. citizen serving with the armed forces of a nation with which the United States is allied in the prosecution of a war or military action.

If you are interested in receiving protection and benefits under the SCRA, please send us a copy of your Active Duty Orders.

You can email scanned or electronic versions to: [email protected]

For hard copies, either fax to 855-856-0427 or mail to:

RightPath Servicing
ATTN: SCRA/Military Families
PO Box 619098
Dallas, TX 75261

After we receive them, we'll let you know if we need additional information-this may include documents about your loan, debt, and FHA case number (if applicable).

Read more about SCRA benefits and eligibility.