Transfer Customer Support

Your account was transferred because your previous servicer sold your loan to us, your new servicer. Mortgage loans being sold between servicers is very common. Hundreds of thousands of loans change hands in this way every year.

At RightPath Servicing, we’re determined to set a new industry standard for personal attention and customer satisfaction. First things first—we’ll do everything possible to make your transition smooth, simple, and transparent.

Here are some of the most important things to keep in mind about your transfer:

• There are no late fees or negative reporting to the credit bureaus during the first 60 days after your transfer.


• This transfer has no impact on your credit rating.


• Your previous servicer is required to forward us any payments you make to them for 60 days after your transfer date.
  
  Once 60 days have passed from your transfer date, please be sure your payments are coming directly to RightPath Servicing.


• If you had an escrow account with your previous servicer, we’ll continue to make your tax and insurance payments promptly.


• If you had a workout or modification plan with your previous servicer, we’ll continue it. Just allow us up to 30 days from your transfer date to get all of your paperwork.


• If you were in the middle of selling or refinancing your home when the transfer occurred, you can request a payoff quote once your information is in our system.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was sold to us. The letter should have your official transfer date and arrive around 15 days before that date.
Note: You can find copies of the letter(s) in the "Miscellaneous" statements tab

Around 2 weeks after your transfer date, you’ll receive a Welcome Packet from RightPath Servicing.
The Welcome Packet will include:

• your Welcome Letter,


• your new loan number,


• a payment coupon,


• our contact details, and


• other important information.

The terms of your loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your previous servicer.

There could be some changes in your fees. For more details, you can always review our complete list of fees.

Within 7 days of your official transfer date, you can register to get access to your account online. To register, you can use your new RightPath Servicing loan number or the loan number you had with your previous servicer.

Whether you prefer to make payments by mail, phone, online, or by automatic draft, we’ve got you covered. For more information, please view our complete list of payment options.

Your previous servicer is required to forward to us any payments you make to them for 60 days after your transfer date. That means you don’t have to worry if you sent a payment to them near the transfer date.
Once 60 days have passed from your transfer date, please be sure your payments are coming directly to RightPath Servicing.

If you had automatic drafts scheduled with your previous servicer, you can find out if they transferred it to us in the “goodbye” letter they sent you or your Welcome Letter from RightPath Servicing.

• If they did transfer the automatic drafts, your first payment may be delayed by up to 10 days but there won’t be any late fee or credit impact. After that, payments will be drafted on the regular date.


• If they didn’t, you can sign in to your account to quickly and easily set up AutoPay.

You’ll receive your first RightPath Servicing statement within 30 days of your transfer date.

If you want to see it sooner, register for your online account now to view your most up-to-date loan info and get easy access to your statement as soon as it is available.

If you had an escrow account with your previous servicer, it was transferred to us along with your loan. Your escrow payments will continue uninterrupted.

If you don’t have an escrow account with us but would like to set one up, please call us at 833-685-2589 or contact us through the message center.

You can view and manage your escrow account online by signing in to your account.

For other escrow-related questions, please visit our escrow support.

You’ll need to notify your insurance company that your loan was transferred to RightPath Servicing and that they’ll be getting payments from us now. Just give them your new loan number and have them update the mortgagee clause (they’ll know what you mean) on your account to:

Nationstar Mortgage LLC
Its Successors and/or Assigns
PO Box 7729
Springfield, OH 45501

If you had optional insurance products (like life insurance or disability coverage) through your previous servicer, these products may not transfer and could be cancelled. We suggest contacting your insurance provider and arranging to pay them directly for these policies.